Customer Service / FAQ
Do you design new logos and/or digitize existing logos?
Yes, we can do both! We have a full scale in-house embroidery
operation that works with you throughout the entire process. Through
collaboration, we will design and develop a logo that matches your
vision, whether it's choosing font, adding images, or selecting thread
colors. As always, before sewing begins, we will complete a sew-out for
your approval, whether it's your newly created logo or your existing
What if I don't like my merchandise?
We hope you love it! We strive for excellence every day from our products to our customer service. But, we understand things happen.
Please contact us at 1-800-726-8073 to obtain a RA number. Returns/Exchange requests must be received within 30 days of your order arrival date. All items returned to Prism Medical must be un-embroidered, in new condition, suitable for resale, in original packaging. Due to health concerns, we cannot accept items which have been used, washed, or worn.
What shipping services do you offer?
For the most accurate and on-time delivery service available, we ship via UPS, ground. Express shipping is available for additional charge. Please contact us to discuss express shipping.
When can I expect my order to ship?
We process your order right away. Most standard orders are processed, produced and shipped in 5-7 business days.
How fast will I see my order at my doorstep?
Please refer to the UPS' ground service transit map below for delivery times in the United States.
Where do you ship from?
99% of the time, your order will ship out of our Lexington, KY facility.